Accessibility Policy
Nella is committed to providing an accessible website and customer experience for people of all abilities. We comply with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation (Ontario Regulation 191/11).
SECTION 1. OUR COMMITMENT
We are committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in equal opportunity and are committed to meeting the needs of people with disabilities in a timely manner. We will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the AODA.
SECTION 2. WEB ACCESSIBILITY
We are working toward meeting the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA across nellaonline.com. This includes ensuring our website content is perceivable, operable, understandable, and robust for all visitors, including those who rely on assistive technologies such as screen readers, magnification software, and alternative input devices.
SECTION 3. ACCESSIBLE CUSTOMER SERVICE
We are committed to providing accessible customer service to people with disabilities. If you need assistance browsing our website, placing an order, or accessing information about our products, our team is available to help.
Phone: 416-740-2424
Email: help@nellaonline.com
Live chat: Available on our website during business hours
SECTION 4. ACCESSIBLE FORMATS AND COMMUNICATION SUPPORTS
If you require information in an accessible format or need communication supports, contact us and we will work with you to meet your needs in a timely manner.
SECTION 5. FEEDBACK
We welcome feedback on how we provide accessible service and on the accessibility of our website. Feedback can be provided in the following ways:
Phone: 416-740-2424
Email: help@nellaonline.com
Mail: 148 Norfinch Drive, Toronto, Ontario, M3N 1X8
All feedback will be reviewed and responded to within 5 business days. If your feedback requires a follow-up, we will contact you using your preferred method of communication.
SECTION 6. TRAINING
Nella provides accessibility training to all employees and volunteers who deal with the public or participate in developing policies. Training includes the AODA, the Ontario Human Rights Code as it relates to people with disabilities, and how to interact with people who use assistive devices or require accessible formats.
SECTION 7. MODIFICATIONS TO THIS POLICY
This policy will be reviewed and updated as needed to reflect changes in legislation and organizational practices. Any policy changes will be posted on this page.